Pharmacy Return Policy

We understand that sometimes things don’t work out, and we’re here to help. At People and Pets Pharmacy, your satisfaction and well-being are our top priorities.  

Return Eligibility  

For the safety and health of all our customers, federal and state regulations limit the return of certain items. Here's what you need to know:  

Prescription Medications

Due to legal requirements, we cannot accept returns or issue refunds for prescription medications unless there is an error on our part.  

Over-the-Counter Products

Unopened and unused items in their original packaging can be returned within 30 days of purchase, accompanied by a receipt.  

Medical Supplies & Equipment

These items may be eligible for return if they are unused, unopened, and in their original condition. Please contact us with questions regarding eligible items.  

Return Process 

Contact Us

If you’d like to request a return, call or visit our pharmacy to discuss your concerns with a team member. 

Provide Receipt 

A valid proof of purchase is required for all returns.  
Return the product at the customers expense back to the store.  The package must be labeled with a return authorization number and the customers name.       

Resolution Time 

We aim to process returns or refunds promptly and will work with you to find the best solution.  

Exceptions  

While we wish we could accommodate all returns, the following items are not eligible: 

• Opened or used over-the-counter products
• Custom made or special-order items
• Products damaged after purchase

We're Here to Help

If you have questions or concerns about a product or your satisfaction, don’t hesitate to reach out. Our team is here to listen, guide, and ensure you get the care and solutions you deserve.  

Your health and happiness are important to us!