At People and Pets Pharmacy, your satisfaction and well-being are our top priorities. We are committed to providing high-quality products and services that you can trust. Our warranty policy is designed to give you peace of mind and ensure you feel confident choosing us as your healthcare partner.

We stand behind the quality of our products and services. If you encounter any issues with your purchase of People and Pets branded products, please know that we are here to help. Below are the details of our warranty policy to guide you through the next steps should any concerns arise.

Due to the nature of prescription medications, we are unable to provide refunds or exchanges once they are dispensed. However, if you believe there is an issue with the quality or accuracy of your prescription:

Contact our pharmacy team immediately.
We will investigate the issue thoroughly and work with you and your healthcare provider to resolve it promptly.

For unopened and unused over-the-counter items:
Returns and exchanges are accepted within 30 days of purchase with proof of purchase.
Items must be in their original packaging and in resalable condition.

If any product is defective or damaged upon receipt:
Notify us within 7 days of receiving the product.
We will offer a replacement or a full refund, depending on your preference.

Our compounded medications are prepared with precision and care, tailored to meet your unique needs. Unfortunately, these custom formulations cannot be returned. However:
If you find an issue with your compounded medication, please contact us immediately.
We will review the matter and offer a solution to ensure your satisfaction and safety.

For medical devices or equipment purchased from our pharmacy:
Warranty claims are handled in accordance with the manufacturer's policy.
If you experience any issues, we will assist you in navigating the manufacturer's warranty process.

Should you need to address any issue with your purchase, we’ve made it simple:
Contact our team by phone at [Phone Number] or email at [Email Address].
Please have your original receipt or proof of purchase ready.
Share the details of the issue so we can work to resolve it efficiently.

At People & Pets Pharmacy, we’re not just a pharmacy—we’re your neighbors and partners in health. If you have any questions or concerns about our warranty policy or a specific product, don’t hesitate to reach out. We’ll guide you through the process with care, understanding, and a solution that works for you.

Thank you for trusting us with your healthcare needs.